Advancement Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise one Associate by providing daily guidance, coaching, quality oversight, career development, and performance management across all functional areas, including gift processing, data entry, and supporter communications, while establishing best practice standards that define excellence in each sector.

• Collaborate with Advancement leadership to set and monitor KPIs, SMART goals, and performance benchmarks that foster accountability and promote team growth.

• Develop, maintain, and frequently update Standard Operating Procedures (SOPs) for data and systems operations and donor services, ensuring consistency, accountability, and service quality across both functions.

• Act as the primary escalation point for issues related to gift processing, data backlogs, and vendor concerns.

• Proactively engage with various departments within the organization, including Finance and Programs, to comprehend their data and reporting needs and devise Advancement Operations solutions that serve the entire organization.

• Provide backup support for Associate functions, such as customer service and gift processing, during absences or as needed to ensure seamless operations.

• Create and implement a data quality roadmap that enhances people, processes, and technology to improve data maturity, making Advancement data more accurate, reliable, and actionable for decision-making and operational efficiency.

• Design data strategies that enhance audience engagement and fundraising revenue, including list segmentation, qualified list generation, and highly customized acquisition, solicitation, and stewardship campaigns.

• Construct the data infrastructure necessary for mid-level donor segmentation, moves management, and prospect research.

• Identify and execute database automation and AI integration opportunities to boost efficiency and streamline workflows; actively monitor industry trends to continuously enhance data practices.

• Develop and deliver data training for Advancement Team members, empowering staff to utilize data for decision-making and revenue growth within their respective areas.

• Lead significant data projects under the guidance of the Development Director, as required.

• Oversee regular database clean-up initiatives, establishing and enforcing best practices in donor database health and data hygiene.

• Create and manage reporting infrastructure, delivering complex CRM reports to Advancement and Finance stakeholders on both a routine and ad hoc basis.

• Develop, test, and validate data deliverables, including reports, segmented lists, and data projects, ensuring accuracy, timeliness, and alignment with organizational needs.

• Direct the production and delivery of ongoing revenue and donor performance reports for Development leadership.

• Actively identify philanthropic opportunities through continuous analysis of data trends, addressing and resolving advanced donation and data issues before they escalate.

• Ensure the team adheres to policies and procedures for data management, maintaining data quality, security, and compliance with CAN-SPAM, PCI, and internal policies governing the use, storage, and handling of confidential donor and financial information.

• Manage the Advancement Team's utilization of the organization-wide CRM, including configuration, integrations with third-party fundraising tools and other platforms, ensuring accurate tracking and timely reporting of deliverables.

• Oversee key Development Team vendor partnerships, such as the CRM and caging vendor, providing strategic oversight to ensure alignment with organizational goals, drive performance, resolve issues, and optimize systems for long-term efficiency and impact.

• Serve as the Advancement Team lead for ALDF's transition from ROI to Salesforce.

⛳️ Requirements

• A bachelor's degree in a related field is preferred; alternatively, a minimum of 5 years of fundraising experience may be considered equivalent.

• At least 5 years of experience in nonprofit development operations or data management, preferably within a $20M+ revenue fundraising operation.

• Minimum of 3 years of direct supervisory or team management experience.

• Expertise in Salesforce CRM with substantial hands-on experience across reporting, data management, and fundraising workflows.

• Direct experience leading at least one complete CRM migration, including data mapping, cleaning, and stakeholder coordination.

• Advanced proficiency in Microsoft Excel and data analysis tools, capable of managing and interpreting complex datasets.

• Comfortable handling direct donor and supporter interactions via phone and email.

• Proven experience in managing external vendor relationships, ensuring adherence to SOPs, contracts, and performance expectations.

• Strong written communication skills with the ability to convey data insights to non-technical stakeholders.

• Demonstrated ability to think strategically, prioritize competing demands, and independently manage multiple concurrent projects with exceptional attention to detail and consistent adherence to deadlines.

• Working knowledge of IRS regulations governing charitable contributions, donor data, and gift processing.

• A commitment to and understanding of the mission of the Animal Legal Defense Fund.

• Willingness to travel for occasional staff meetings and retreats, estimated at 1-2 trips annually.

🏝️ Benefits

• Comprehensive health care, dental, life, and vision benefits (100% employer paid).

• Flexible Spending Account (FSA) and Dependent Care Account (DCA).

• 192 hours of Paid Time Off (PTO).

• 19 paid holidays.

• 1-month paid sabbatical after 5 years of continuous employment.

• 16 weeks of paid parental leave.

• 401k plan with a maximum 5% employer contribution match after one year of employment.

• Alternative work schedules available at the discretion of management.

• One-time remote work allowance of $750.

• Annual professional development reimbursement of up to $1,000.

• Maintaining a healthy work/life balance is a core value for the Animal Legal Defense Fund.