Advanced Specialist, BPO Management

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in the daily operational management of CSC suppliers and vendor relationships.

• Keep supplier data, operational records, governance documents, contracts, rate cards, and related documentation up to date.

• Oversee vendor-related processes and aid in the onboarding, offboarding, access management, and operational governance of suppliers.

• Organize and monitor operational requests, approvals, and actions related to vendors.

• Conduct financial and operational reconciliations concerning supplier expenditures, purchase orders, invoices, commitments, and operational activities.

• Verify supplier financial information and ensure consistency between contracts, systems, and reporting.

• Examine and resolve discrepancies through systematic problem-solving and collaboration with stakeholders.

• Generate regular reports and dashboards for the CSC operational management team.

• Engage in the weekly Reconciliation and Performance cadence.

• Collaborate with business stakeholders to acquire project accounting codes for misaligned asset transactions.

• Assist in the administration of supplier rate cards, pricing adjustments, commercial reconciliations, and pricing upkeep.

• Facilitate system and ERP updates.

• Identify ways to enhance operational efficiency and minimize manual tasks.

• Aid in reporting automation and initiatives aimed at improving data quality.

• Develop and maintain Standard Operating Procedures (SOPs), process maps, user manuals, and operational documentation.

• Advocate for standardized data practices and governance standards.

• Assist in the rollout of new tools, workflows, and operational improvements.

• Foster relationships with Finance, Procurement, Technology, Operations, Business teams, and Suppliers.

• Act as a primary operational contact for vendor-related processes and inquiries.

• Relay issues, risks, suggestions, and updates to stakeholders.

• Support the resolution of operational, commercial, and financial challenges that require cross-functional collaboration.

• Deliver precise and timely operational, financial, and supplier reports.

• Ensure the quality and accuracy of supplier data and reconciliations.

• Aid data-driven decision-making through dependable reporting and operational insights.

⛳️ Requirements

• Background in Vendor Operations, Business Operations, Procurement Operations, Financial Administration, or a comparable operational support position.

• Proficient reconciliation experience involving financial, operational, or supplier data.

• Advanced skills in Microsoft Excel, including Pivot Tables, XLOOKUP, Power Query, and data validation techniques.

• Experience handling large datasets and multiple sources of information.

• Proven track record in producing operational reports, dashboards, and KPI reporting.

• Strong focus on detail and data accuracy.

• Experience in investigating and resolving discrepancies.

• Capability to manage various priorities and meet deadlines.

• Excellent communication and stakeholder management abilities.

• Demonstrated capacity to quickly learn new systems, processes, and technologies.

• Preferred experience in vendor or supplier management.

• Familiarity with procurement, purchase order (PO), and invoice management is desirable.

• Experience with Power BI, OBIA, OBIEE, or similar reporting tools is a plus.

• Preferable experience in supporting rate card administration and commercial governance.

• Experience in creating SOPs and operational documentation is advantageous.

• Experience in supporting process improvement or automation initiatives is preferred.

• Proficiency in advanced Microsoft Excel.

• Skills in data reconciliation and validation.

• Expertise in reporting and dashboard administration.

• Knowledge of financial record management.

• Competence in data cleansing and quality control.

• Experience in process documentation.

• Background in operational reporting.

• Experience in root-cause investigation.

• Familiarity with SharePoint and Microsoft 365 applications.

• Willingness to learn about Oracle (TEP), OBIA/OBIEE, Power BI, LiveOps/Axis, vendor management platforms, and procurement and supplier governance systems.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Collaborative work environment.

• Flexible work arrangements.

• Employee wellness programs.