Advanced Consulting Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Implement customer business goals and facilitate value realization in complex or stalled adoption scenarios.

• Empower end-users to utilize Tanium products effectively.

• Assist and document the technical setup and configuration of intricate products in runbooks.

• Deliver onsite technical support for issues that may jeopardize adoption or lead to churn risks.

• Offer documented feedback post-engagement to Product, Engineering, Enablement, and Customer Service Operations.

• Help Tanium customers articulate their business objectives as a post-sale product specialist.

• Manage exceptional customer engagement challenges at Enterprise and Major accounts.

• Provide product-specific advice for advanced use cases during short-term projects.

⛳️ Requirements

• An associate degree or equivalent experience is required.

• A minimum of 8 years in the industry with strong technical skills across various areas such as networking, security, operations, scripting, and/or programming.

• Experience in one or more of the following: endpoint security, endpoint support/troubleshooting, incident response, systems management, or utility scripting.

• Proficient in utility scripting with bash, PowerShell, VBScript, or Python.

• Extensive practical experience with Tanium.

• Previous experience and comprehensive knowledge to lead customers and internal teams.

• Ability to quickly learn new concepts and technologies and continuously enhance expertise in the Tanium platform and its modules.

• Strong critical thinking and problem-solving abilities.

• Capacity to clearly communicate problem statements and proposed plans.

• Good judgment with the ability to prioritize based on cost and value.

• Capability to work independently on complex and poorly documented issues.

• Ability to adhere to established technical support protocols.

• Strong executive communication skills, emotional intelligence, and patience.

• Skill in anticipating obstacles and delays and communicating them effectively.

• Proven influencing capabilities with teams and strategic clients.

• Informal leadership skills and adaptability to changing circumstances.

• Strong sense of ownership of work and a commitment to supporting team efforts.

• Well-regarded for collaboration and the ability to mentor and coach others.

🏝️ Benefits

• Equity awards

• Medical plan

• Dental plan

• Vision plan

• Family planning benefits

• Health savings account

• Flexible spending account

• Transportation savings account

• 401(k) retirement savings plan with company match

• Life coverage

• Accident coverage

• Disability coverage

• Business travel accident insurance

• Employee assistance programs

• Other well-being benefits

• 5 days of volunteer time off (VTO)