Admissions Officer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Accurately process applications from individual students and groups within established timelines.

• Address group inquiries, create quotations, and collaborate with Sales and schools to confirm pricing, availability, and booking requirements.

• Oversee group bookings, including managing student lists, course specifics, accommodations, transfers, and additional arrangements.

• Communicate with agents, group organizers, and schools to ensure all group requirements are clearly understood and confirmed prior to arrival.

• Prepare and send invoices, visa letters, accommodation confirmations, and pre-arrival documentation for both individual students and groups.

• Track payment deadlines and follow up with agents and group organizers to guarantee timely invoice settlements.

• Assist with receipt allocation, monitor outstanding balances, and escalate unpaid cases as necessary.

• Manage refunds, commission inquiries, and overpayments while ensuring accurate record-keeping.

• Keep individual and group booking information current and precise in the student management system.

• Oversee shared inboxes and handle individual and group booking inquiries effectively and professionally.

• Collaborate closely with Sales, Partner Support, Accounts Receivable, and schools to address any booking, operational, or payment challenges.

• Coordinate modifications to group bookings, ensuring all relevant teams are informed and documentation is updated as needed.

• Provide updates on bookings and payments to assist with regional forecasting, group planning, and operational reporting.

• Contribute to ongoing enhancements in admissions and group booking processes to foster efficiency, accuracy, and a favorable customer experience.

⛳️ Requirements

• Experience in admissions, educational administration, group bookings, or international student recruitment.

• Prior experience in coordinating group travel, educational programs, or accommodation arrangements is a plus.

• Proficiency in managing invoices, payments, and basic credit control procedures.

• Excellent communication skills in English.

• Strong attention to detail and high accuracy levels.

• Comfortable working with databases and financial systems.

• Exceptional organizational skills with the capability to juggle multiple bookings, deadlines, and stakeholders simultaneously.

• Ability to handle multiple priorities across various time zones.

• A proactive, solution-oriented mindset with confidence in following up assertively yet professionally on outstanding payments and booking needs.

• A collaborative attitude and readiness to assist with both individual and group admissions as business requirements change.

🏝️ Benefits

• Remote work model.

• Excellent opportunities for learning and development.

• Friendly and welcoming work environment.

• Collaboration with a diverse team of professionals from various cultures.

• Regular online networking and inter-departmental meetings with the Bayswater team located worldwide.