Admission Service Representative

This is a fully remote position, open to applicants in Alabama, +13 more locations.

📋 Description

• Process applications within the administrative computing system.

• Prepare files for evaluation and decision-making.

• Link scanned documents to the document imaging system.

• Create and update various files.

• Track received documents in the computing system.

• Enter transfer coursework details.

• Input communication codes, status codes, and initiate correspondence.

• Provide support and assistance to applicants and university stakeholders.

• Help applicants troubleshoot issues regarding policies and procedures.

• Assist in developing training materials for university stakeholders.

• Support training for university student teams.

• Generate audit reports on application data and follow up with university campus staff.

• Aid in quality control reporting and ensuring data integrity.

• Maintain regular communication with university partners, especially Enrollment Coaches, through scheduled meetings and data report follow-ups.

• Assist in updating and reviewing applications and forms.

• Help test new procedures and processes.

• Carry out other duties as assigned.

• May require working outside standard business hours.

⛳️ Requirements

• A minimum of 1 year of experience in an Admission or Registrar office within a Higher Education Institution or equivalent experience.

• Familiarity with administrative computing and document imaging systems, preferably Banner, SoftDocs, Argos, Rafter, and Salesforce.

• Understanding of Admission policies and procedures.

• Ability to accurately and efficiently enter data into administrative software.

• Proficient typing skills to complete data entry tasks promptly.

• Capability to prioritize duties amidst interruptions, distractions, and varying workloads.

• Strong communication and interpersonal skills to engage with diverse individuals and groups at all organizational levels.

• Competence in organizing and managing large volumes of work with precision and efficiency.

• Ability to employ tact and diplomacy while maintaining a high level of confidentiality.

• Basic knowledge of arithmetic computations.

• Strong dedication to teamwork and customer service.

• Proficient in using standard office equipment, including PC, phone, copier, and calculator.

• Computer skills in word processing and electronic mail, preferably Microsoft Word and Outlook.

• Ability to learn new computer applications and administrative software.

• Knowledge of document imaging software.

• Subject to a background check and criminal history review.

• Must be able to work flexible hours, including occasional weekends and/or evenings as required.

🏝️ Benefits

• Medical, dental, and vision insurance with spending account options.

• Remote work options available.

• Flexible scheduling options.

• 1/2 day Fridays (every other week).

• Generous paid time off, including holidays and a paid winter break.

• Coverage for life, disability, accident, legal services, identity protection, and student debt support.

• 403(b) retirement plan with a Roth option.

• 3% non-elective contribution and up to a 6% match for a total employer contribution of 9%.

• Tuition discounts available for employees and their families.

• Tuition Exchange program with other universities.

• Eligible employer for the Public Service Loan Forgiveness (PSLF) program.

• Access to counseling services.

• Free subscription to Calm Health.

• Year-round wellness programs.