Administrator – Central Desk

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee shared email inboxes and manage incoming claims, updates, and customer inquiries.

• Examine invoices and accompanying documentation, such as photographs, repair specifics, and ADAS scan reports.

• Monitor claim status throughout all processing phases utilizing internal spreadsheets and systems.

• Input and sustain claim and estimate data in CCC1, Entegral, and internal tracking tools.

• Follow up with field teams to secure missing documentation and address claim discrepancies.

• Collaborate with Shop Supervisors and Accounts Receivable on invoicing and account issues.

• Keep organized digital records for audit preparedness and document retrieval.

• Record customer approvals and submit them for payment processing.

• Monitor outstanding approvals and follow up to avoid delays.

• Assist with month-end and periodic reporting obligations.

• Report unresolved issues and processing delays to management.

• Carry out additional administrative tasks and special projects as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of two (2) years of experience in administrative support, claims processing, billing, customer service, or a related field is required.

• Strong organizational abilities and attention to detail.

• Excellent verbal and written communication skills.

• Intermediate proficiency in Microsoft Office, including Excel, Word, and Outlook.

• Capability to manage multiple priorities and meet deadlines with minimal supervision.

• Professional demeanor and a strong customer service focus.

• Reliable attendance and dependability.

• Experience in automotive, reconditioning, collision repair, or claims administration is preferred.

• Familiarity with CCC1, Mitchell Estimating Software, Entegral, or similar claim management systems is preferred.

• Experience with invoicing, accounts receivable processes, or customer account reconciliation is preferred.

• Successful completion of pre-employment drug screening and background check is necessary.

• Ability to consistently view and enter data into computer systems.

• Ability to sit, stand, and walk throughout the workday.

• Occasional ability to lift and transport materials weighing up to 25 pounds.

🏝️ Benefits

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k match (50% on the dollar up to 7% of employee contribution).