Administrator – Central Desk

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee shared email inboxes, handling incoming claims, updates, and customer inquiries

• Assess invoices and associated documentation to verify that claims are both complete and accurate

• Monitor the status of claims throughout all phases using internal spreadsheets and systems

• Input and maintain claim data within CCC1, Entegral, and other internal tracking tools

• Follow up with field teams to acquire missing documentation and resolve discrepancies in claims

• Collaborate with Shop Supervisors and Accounts Receivable regarding invoicing and account issues

• Keep organized digital records to ensure readiness for audits and facilitate efficient document retrieval

• Record customer approvals and submit them for payment processing

• Monitor outstanding approvals and proactively follow up to avoid delays

• Assist in claims processing and reporting on account statuses

• Evaluate and prioritize incoming claims based on urgency and deadlines

• Validate invoices, photographs, repair details, and ADAS scan reports

• Investigate customer-requested changes and verify supporting documentation

• Resolve invoicing issues and customer account queries in collaboration with Accounts Receivable

• Raise unresolved issues and processing delays to management

• Aid in month-end and periodic reporting tasks

• Carry out additional administrative tasks and special projects as assigned

⛳️ Requirements

• High school diploma or equivalent is mandatory

• Associate degree is preferred

• At least two (2) years of experience in administrative support, claims processing, billing, customer service, or a related field is required

• Exceptional organizational skills and meticulous attention to detail

• Outstanding verbal and written communication abilities

• Intermediate knowledge of Microsoft Office, including Excel, Word, and Outlook

• Capability to juggle multiple priorities and meet deadlines with minimal oversight

• Professional attitude and a strong focus on customer service

• Consistent attendance and reliability

• Experience in automotive, reconditioning, collision repair, or claims administration is preferred

• Familiarity with CCC1, Mitchell Estimating Software, Entegral, or similar claim management systems is preferred

• Experience in invoicing, accounts receivable processes, or customer account reconciliation is preferred

• Ability to sit, stand, and walk throughout the workday

• Occasional lifting and carrying of materials weighing up to 25 pounds

• Must successfully complete a pre-employment drug screening and background check

🏝️ Benefits

• Paid time off

• Medical insurance

• Dental insurance

• Vision insurance

• 401k match (50% on the dollar up to 7% of employee contribution)