Administrative Support Assistant – Security Systems Industry

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to overflow phone calls when the office experiences high volume.

• Redirect calls to the appropriate person or department.

• Oversee a shared email inbox.

• Arrange meetings and schedule site visits for technicians or sales personnel.

• Complete and compose inspection reports, including those for camera and fire alarm inspections.

• Assist in drafting estimates, permits, and submittals.

• Fill out subscriber forms to onboard new customers into the CRM ("Market").

• Ensure customer and operational records are accurate and current.

• Coordinate appointments and site visits.

• Manage scheduling for technicians and sales representatives.

• Support basic social media initiatives aimed at boosting awareness and generating leads.

• Operate under clear guidance from the office manager/client to facilitate administrative functions.

⛳️ Requirements

• Experience working in or closely with a security systems company (including security systems, access control, fire alarms, or burglar alarms).

• Previous experience as a virtual assistant or in an administrative support role.

• Proficient in handling business phone calls professionally, including call redirection and appointment scheduling.

• Familiarity with CRM systems and/or data entry for customer or subscriber setup.

• Comfortable working under direct supervision and guidance, rather than independently or proactively.

• Proficient in managing a business phone line and appropriately redirecting calls.

• Experience with CRM platforms, ideally similar to "Market".

• Capable of writing clear, accurate inspection reports and providing assistance with estimates, permits, and submittals.

• Basic skills in social media management.

• Professional, warm, and articulate phone demeanor.

• Detail-oriented and precise, particularly concerning reports and data entry.

• Dependable and consistent — shows up and follows through on tasks.

• Follows directions well and executes tasks as instructed.

• Maintains composure and organization during busy call volumes or workloads.

• Computer with a minimum of 8GB RAM and either an Intel i5 or AMD Ryzen 5 processor or better.

• Internet speed of at least 40MBPS.

• Headset equipped with an extended noise-cancelling microphone and webcam.

• Backup computer and internet connection.

• Dedicated, quiet workspace at home.

• Reliable internet connection.

• Personal computer with Intel Core i5 or equivalent or superior.

🏝️ Benefits

• No benefits package included.