Administrative & Operations Support Virtual Assistant

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Organize and manage employee and operational files.

• Ensure documentation and folders are maintained for audit readiness.

• Arrange onboarding records, including necessary licenses and screening documents.

• Keep track of workers' compensation, insurance, and other business paperwork.

• Monitor outstanding administrative requests and associated deadlines.

• Enhance and maintain recurring Excel spreadsheets and trackers.

• Extract operational data from systems provided by clients.

• Monitor daily routes, package volumes, delivery outcomes, and other operational metrics.

• Organize data for evaluating business performance and expenses.

• Generate and maintain accurate recurring reports.

• Streamline repetitive data-entry and reporting processes.

• Maintain task lists and follow up on pending administrative matters.

• Assist with the occasional administration of employee onboarding.

• Document and structure policies and recurring business processes.

• Provide support to the owner and operations manager with back-office functions.

• Acquire knowledge of additional systems and responsibilities as the business expands.

• Assist with inbox management, calendar coordination, or other executive support tasks as the role evolves.

• Execute services professionally, adhering to established timelines, guidelines, and deliverables.

⛳️ Requirements

• Prior experience in administrative roles, executive assistance, operations support, or back-office functions is essential.

• Proficiency in Microsoft Excel and spreadsheet management is required.

• Experience in file and document management is necessary.

• Strong attention to detail and excellent organizational skills are a must.

• Comfortable handling sensitive employee and business records.

• Familiarity with operational data or recurring reports is preferred.

• Experience in logistics, transportation, delivery, or related fields is a plus but not mandatory.

• Highly organized and reliable.

• Strong analytical thinker and quick learner.

• Exceptional skills in spreadsheets and backend organization.

• Ability to convert loosely structured information into a functional system.

• Comfortable working in a dynamic operational setting.

• Proactive in tracking outstanding tasks and deadlines.

• Capable of learning new platforms without extensive guidance.

• Comfortable utilizing AI tools to enhance productivity.

• Interested in becoming a reliable long-term resource as the company develops.

• Proficient in Microsoft Excel, Google Sheets, Microsoft Office, Google Workspace, and AI Productivity Tools.

• Familiarity with Amazon or client operational systems (training will be provided).

• Clear and professional communication in English is required.

• Availability for 10 contracted hours per week from Monday to Friday.

• Ability to work flexible hours aligned with EST business operations.

• Must operate as an independent contractor under a Master Services Agreement and Statement of Work.

🏝️ Benefits

• Competitive pay rates.

• Weekly payment schedule.

• Multiple open roles available.

• Free training and opportunities for upskilling.

• Ongoing support and guidance.

• A vibrant community that is always ready to assist you.

• Flexible working hours.

• Potential for increased hours and responsibilities as the business expands.