Administrative Assistant – Primary Care Office

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Greet and assist patients and visitors in a professional manner.

• Manage incoming calls and direct messages as necessary.

• Provide details about office procedures and available services.

• Address any concerns and escalate issues as required.

• Schedule, reschedule, and confirm patient appointments.

• Coordinate provider schedules and follow-up appointments.

• Send reminders and facilitate smooth office operations.

• Assist with calendar management and administrative tasks.

• Update patient demographic information.

• Scan and organize documents within the Electronic Health Record (EHR) system.

• Aid in completing forms and managing administrative paperwork.

• Ensure the accuracy of documentation.

• Verify patients' insurance eligibility.

• Collect copayments and outstanding balances.

• Support billing processes.

• Accurately document payments received.

• Handle mail, faxes, and other correspondence.

• Maintain inventory of office supplies.

• Assist providers and leadership with clerical duties.

• Support report generation and office operations.

• Ensure compliance with HIPAA regulations.

• Adhere to office policies and procedures.

• Assist with administrative audits.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Experience in a medical office setting is preferred.

• Familiarity with EHR systems is advantageous.

• Strong verbal and written communication skills are essential.

• Proficiency in computer usage is required.

• Ability to multitask effectively.

• Understanding of the operations within a medical office.

• Dedication to providing efficient, high-quality patient and administrative support.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Annual leave entitlement.

• Health and medical insurance options.

• Flexible working arrangements.

• Opportunities for professional growth and development.