Administrative Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Enter and manage data within the Caliber property management system.

• Update and sustain management reports, monitoring active projects and outstanding items across the portfolio.

• Track ongoing projects and identify items that need follow-up or escalation.

• Upload documents to management portals and maintain well-organized digital records.

• Update homeowner and contact details, including email addresses and communication preferences.

• Assist managers with administrative tasks during their travels.

• Manage a high volume of incoming phone calls, especially during quarterly billing periods.

• Address inquiries related to payments, accounts, amenity access, and general community questions.

• Respond to email inquiries and direct questions to the relevant manager.

• Provide accurate, informative, and courteous communication to homeowners.

⛳️ Requirements

• Strong administrative and organizational skills with a keen attention to detail.

• Exceptional phone etiquette and verbal communication skills; adept at managing a large volume of calls with professionalism and composure.

• Clear and professional written communication for email interactions.

• Proficient in standard computer applications and willing to learn new property management systems.

• Capable of juggling multiple tasks simultaneously and prioritizing effectively.

• Reliable, punctual, and self-motivated with the ability to work independently.

• Prior experience in property management, HOA administration, or a comparable customer-facing administrative role is preferred.

• Familiarity with Caliber or similar property management software is preferred.

• Experience with basic accounting support tasks, such as account reconciliation or billing follow-up, is preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth within the company.

• Supportive and collaborative work environment.