Administrative Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in the daily operations of a US-based insurance agency.

• Effectively oversee administrative responsibilities while ensuring excellent communication with clients, carriers, and internal teams.

• Manage Lossrun requests, Policy requests, Cancellation requests to carriers, Renewal follow-ups, COI requests, simple endorsements, File Claims, release of renewal quotes, billing inquiries and online payment processing, reinstatement requests for non-pay cancellations, recommendation follow-ups, and rate carrier communications.

⛳️ Requirements

• A minimum of 3 years of relevant experience is required.

• Previous experience working at SWAK BPO.

• Candidates must reside in Pampanga or nearby areas.

• Experience in a US insurance agency or brokerage is essential.

• Proficiency in using the management system Applied Epic is required.

• Strong internet connectivity is necessary.

• Must be open to working the Graveyard shift or be comfortable aligning with New York hours.

🏝️ Benefits

• HMO Coverage: HMO for the employee plus one (1) eligible dependent.

• Leave Credits.

• Government-Mandated Benefits.