This is a fully remote position, open to applicants in Brazil.

📋 Description

• Supervise and manage the opening, assignment, and closure of tickets based on priority levels and criticality;

• Evaluate the performance of equipment and their connections within LAN, WLAN, and WAN systems, creating and executing operational routines and reports.

⛳️ Requirements

• Bachelor's degree required;

• Active CCNA and ITIL certifications;

🏝️ Benefits

• Work flexibility, promoting a balance between your personal and professional life.

• Continuous professional development and skill enhancement, tailored to your interests.

• A collaborative, diverse, and innovative environment that encourages teamwork.

• SONDA Academy: a learning platform aimed at maximizing your professional development.

• SONDA Wellness, a program designed to support you in balancing your personal and professional life, featuring various initiatives focused on your physical, mental, and social health.

• Diversity

• Inclusion = Innovation and collaboration.