Acumatica Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries and technical challenges via phone, email, and chat.

• Analyze Acumatica-related issues, pinpoint root causes, and implement solutions to ensure seamless customer operations.

• Guide customers through troubleshooting processes with clear, step-by-step instructions.

• Collaborate with internal teams to monitor and resolve outstanding issues.

• Maintain detailed records of tickets and resolutions, and provide insights to enhance the support workflow.

• Educate customers on system features and best practices to maximize their value from the software.

• Develop a robust understanding of Acumatica products, including features, benefits, and customization possibilities.

• Continue learning as the product and industry advancements occur.

⛳️ Requirements

• Bachelor’s degree in computer science, information technology, or a related discipline, or equivalent experience.

• Background in supporting ERP software or delivering technical software assistance.

• Excellent troubleshooting and analytical abilities, with a quick diagnosis of issues.

• Effective written and verbal communication skills coupled with a customer-centric approach.

• Capability to manage and prioritize multiple support requests simultaneously.

• Experience with Acumatica or a similar mid-market ERP system (preferred).

• Knowledge of cloud or SaaS platforms (preferred).

🏝️ Benefits

• Medical, dental, and vision insurance.

• Company-sponsored short-term disability, long-term disability, and life insurance.

• Paid time off and holidays.

• 401(k) plan with company contributions and profit sharing.

• Paid time for volunteering.