Activation and Production Testing Specialist

This is a fully remote position, open to applicants in Luxembourg.

📋 Description

• Execute activation workflows by submitting onboarding requests and coordinating registrations, approvals, and contracting phases with identity providers.

• Accurately receive credentials and input them into the Hopae Console while adhering to security protocols and verifying the customer and environment.

• Offer eID-specific activation assistance and support customers in fulfilling provider activation requirements.

• Recruit, onboard, and oversee production testers for designated countries and identity providers.

• Verify tester eligibility and availability while maintaining a well-organized tester network.

• Organize and conduct real-world production tests following customer integration.

• Establish schedules, prepare test scenarios and instructions, guide testers through user journeys, and assist with recurring production evaluations.

• Gather tester feedback and relevant evidence.

• Assess test results against anticipated user flows and generate clear reports.

• Transform findings into actionable issues complete with reproduction steps and evidence.

• Collaborate with Engineering, Product, and provider-facing teams; monitor fixes and arrange for retesting.

• Maintain precise records of activation status, test coverage, schedules, and any blockers.

• Keep customers, testers, and internal teams updated while highlighting any missing information or scheduling risks.

• Enhance checklists, documentation, handoffs, and operational workflows.

• Supervise existing operational automations, verify outputs, and identify exceptions or opportunities for improvement.

⛳️ Requirements

• Entry-level, hands-on position.

• Detail-oriented and reliable; capable of consistently following established processes and meticulously verifying information.

• Organized approach to managing multiple requests and test schedules, maintaining records, and adhering to timelines.

• Effective and patient communication with customers, external testers, and identity providers.

• Skill in collecting and organizing feedback, screenshots, observations, and evidence into concise test reports or actionable issues.

• Practical technical curiosity and comfort in learning about APIs, credentials, configuration settings, and differentiating between test and production environments.

• Proficient in reading documentation and executing technical instructions.

• Capable of recognizing when to seek assistance and escalate issues with relevant context.

• Careful management of credentials and tester information.

• Proficient in both Korean and English, in both written and spoken forms.

• Bonus: experience in customer onboarding, operations, testing coordination, technical support, or customer success.

• Bonus: knowledge of B2B SaaS or digital identity.

🏝️ Benefits

• Unlimited PTO.

• Remote-friendly work environment.

• Genuine ownership from Day 1.

• High-impact, global product.

• Multicultural and respectful team.

• Access to mentorship, leadership visibility, and ongoing learning opportunities.

• Collaboration with a global team.

• No micromanagement — complete trust and full accountability.