Accounts Receivable Team Lead

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Collaborate with Accounts Receivable management to oversee departmental workflow.

• Offer specialized knowledge, coaching, guidance, and training for AR associates.

• Provide backup assistance for management or associate departmental responsibilities.

• Supervise workflow and ensure precise payment recording within SLA timelines.

• Aid associates with advanced concepts, intricate customer payment challenges, system applications, errors, and discrepancies.

• Deliver escalation support and customer service direction for both internal and external stakeholders.

• Conduct detailed research, corrections, and analysis of customer accounts utilizing multiple systems, applications, and banking institutions.

• Assist in recoveries related to system failures by leveraging ACT Fast, IT collaborations, or alternative actions.

• Support management in evaluating the internal control environment.

• Provide additional support to meet daily objectives during absences, workload surges, or system cut-off periods.

• Supply AR management with associate metrics derived from error analysis, audit results, and compliance with procedures.

• Investigate associate errors, document root causes, communicate audit findings, and offer refresher training.

• Gather, validate, and arrange documents for legal or audit purposes.

• Ensure the financial integrity of payment transfers, deductions, and write-offs across various markets, regions, and groups.

• Accurately record bad debt write-offs.

• Assist with special projects and additional tasks assigned by AR management.

⛳️ Requirements

• A minimum of three years of experience in a high-volume AR processing environment or a combination of a degree in accounting or a business-related field plus two years of relevant experience.

• At least one year of experience in training and guiding associates or prior AR or business management experience.

• Proficient in Windows and Microsoft software, including Word, Excel, Outlook, PowerPoint, and Access.

• Excellent training, communication, and interpersonal abilities.

• Capability to handle escalated situations involving difficult or upset individuals.

• Outstanding customer service, issue resolution, judgment, and analytical skills.

• Ability to master a wide range of processes and procedures.

• Competence in prioritizing multiple tasks and projects with diverse deadlines and priorities.

• Familiarity and proficiency in up to 25 systems, applications, and portals, including AR mainframe systems, payment application matching systems, invoicing, bank websites, ACH/EFT, credit card, NSF, and wire transfer portals.

• High level of accuracy, judgment, and problem-solving capabilities.

• Minimum: High school diploma or equivalent.

• Preferred: Associate’s or Bachelor’s degree in accounting, finance, business, or a related field.

🏝️ Benefits

• Annual incentive plan bonus.

• Health insurance.

• Pre-tax spending accounts.

• Retirement benefits.

• Paid time off.

• Short-term disability.

• Long-term disability.

• Employee stock purchase plan.

• Life insurance.