Accounts Receivable Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver frontline service and support to both internal and external customers.

• Enhance customer service performance while minimizing response times.

• Assist AR Specialists to enable a focus on collection activities.

• Address infrastructure needs of the Credit Department and provide support to Management.

• Exhibit knowledge of the company’s operations, including Strategic and National accounts, in-store professional accounts, government, and fleet accounts.

• Handle incoming phone calls, chats, and email correspondence to achieve daily productivity targets.

• Process and release credit holds in accordance with the receipt of funds or customer payment commitments.

• Resolve customer claims and disputed items effectively.

• Process credit applications, reach out to credit references, and establish credit limits within authorized parameters.

• Conduct basic account reconciliations related to orders, delivery notices, and cash applications.

• Provide constructive feedback on processes to mitigate recurring errors and issues.

• Assist with AR cleanup initiatives involving offsets, write-offs, refunds, and related activities.

• Engage in continuous improvement projects.

• Escalate requests that fall outside the role or scope to Leadership.

⛳️ Requirements

• An associate’s or bachelor’s degree in a business-related field is preferred, or equivalent experience.

• A minimum of 2 years’ experience in a credit and collections or customer-facing role is preferred.

• Familiarity with basic accounting and bookkeeping procedures.

• Proficiency in Microsoft Excel, Word, Outlook, and various necessary business software systems.

• Strong decision-making capabilities.

• Ability to communicate in a professional and effective manner with all levels of internal and external management through various communication methods.

• Capability to define problems, identify solutions, and ensure follow-through to completion.

• Ability to work effectively both independently and in team environments.

• Flexibility to adapt to changing environments.

• Competence in handling customers in sometimes challenging and confrontational situations.

• Strong interpersonal skills with a focus on building rapport, listening, and questioning abilities.

• Must be available to work Eastern Time Zone hours.

• Ability to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• No certificates, licenses, or registrations are required.

🏝️ Benefits

• Comprehensive health and wellness benefits program.

• Benefits available for Team Members and their families.