Accounts Receivable Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee, process, and document payments through various channels such as cash, credit card, Zelle, Chase deposits, and ACH.

• Engage with clients through phone calls, text messages, and emails to ensure successful completion of payments.

• Implement established procedures to grant clients extensions, modifications, and the waiving of late fees.

• Review the weekly court list to assess eligibility for upcoming court dates, collaborating with the Legal team to secure the best outcomes for clients.

• Collaborate with the Customer Service Department to address concerns from clients regarding the firm’s services and work.

• Guide clients through the process and respond to inquiries related to service scope, modifications, or additions.

• For all other questions, accurately identify and redirect phone calls to the relevant departments.

• Ensure high levels of client satisfaction through follow-ups, excellent customer service, and fundamental legal knowledge.

• Inform the department manager about newly arising issues.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Service.

• Exceptional customer service skills.

• Strong communication abilities.

• Keen attention to detail.

• A passion for working within the legal sector.

• Experience in a fast-paced work environment.

• Bilingual in Spanish is a must.

• Capability to receive payments in USD through PayPal.

• A reliable laptop or desktop computer (minimum 8GB RAM, Core i5 or better).

• A stable internet connection of at least 10 Mbps for optimal performance.

🏝️ Benefits

• Competitive salary and opportunities for growth.

• Comprehensive health benefits.

• Flexible working hours.

• A supportive and collaborative work environment.