Accounts Receivable Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead intricate collection processes across various business units, with a significant focus on insurance-related receivables, legal accounts, and escalated collection issues.

• Supervise the daily operations of the collections team, offering leadership, coaching, and accountability to ensure timely follow-up and resolution of outstanding balances.

• Create and execute effective collection strategies that enhance cash recovery, decrease delinquency, and promote healthy aging trends within assigned portfolios.

• Address escalated collection matters by collaborating with internal stakeholders, customers, carriers, attorneys, and leadership to overcome payment obstacles and facilitate timely payments.

• Track portfolio performance, aging trends, dispute activities, and payment behaviors to identify risks, prioritize collection efforts, and suggest corrective measures.

• Compile and present collection performance reports, KPIs, and executive summaries to aid decision-making and enhance operational transparency.

• Develop, refine, and enforce collection policies, workflows, and escalation procedures to augment consistency, compliance, and team efficiency.

• Work collaboratively with finance, operations, legal, and leadership teams to address account issues, streamline processes, and enhance collection results.

• Spearhead continuous improvement initiatives related to collection processes, reporting, systems, and controls to foster scalability and operational excellence.

• Assist with month-end and leadership reporting by delivering insights into receivable performance, collection progress, bad debt exposure, and unresolved escalations.

• Undertake additional projects and leadership duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is preferred.

• Over 5 years of progressive experience in collections or accounts receivable, including handling complex or high-volume portfolios.

• More than 2 years of leadership or supervisory experience managing collection staff and enhancing team performance.

• Extensive experience managing complex collection processes within the insurance sector, including interactions with carriers, attorneys, and disputed or escalated accounts.

• Proven ability to devise collection strategies, enhance aging performance, reduce delinquency, and secure timely cash recovery.

• Strong analytical and reporting capabilities, with the ability to interpret trends, assess performance, and communicate results to leadership.

• Experience in establishing or refining collection policies, workflows, controls, and escalation procedures.

• Effective communicator with exceptional relationship management skills and the capacity to work cross-functionally in a dynamic environment.

• Intermediate to advanced skills in Excel and proficiency with Microsoft Office applications.

• Familiarity with ERP or accounting systems such as NetSuite is preferred.

• Experience with Power BI or similar reporting tools is advantageous.

🏝️ Benefits

• Employee-focused culture

• Strong commitment to work-life balance

• 100% remote work

• Flexible vacation

• Paid family care and sick leave

• Parental leave

• Comprehensive benefits

• 401(k) with company match