Accounts Receivable Lead Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a varied Accounts Receivable portfolio across multiple Acuity ERPs and sales channels.

• Conduct customer outreach, issue overdue notices, carry out reconciliations, process account adjustments, and generate monthly reports.

• Monitor trends in unpaid and underpaid balances.

• Work collaboratively with internal teams and customers to identify root causes and propose effective solutions.

• Investigate and rectify pricing discrepancies, deductions, misapplied or unapplied payments, credit memos, and other payment variances.

• Continuously evaluate workflows to uncover opportunities for enhancing operational efficiency, customer experience, and collection success.

• Suggest and spearhead initiatives that bolster collections, streamline processes, and enhance customer service.

• Utilize strategic judgment to support credit and collections goals while proactively managing risk.

• Engage in system enhancement projects, including automation and workflow optimization.

• Collaborate with cross-functional teams to identify challenges, address process deficiencies, and devise effective solutions.

⛳️ Requirements

• Over 5 years of experience in Credit & Collections and/or Deductions Management.

• More than 5 years of experience in leading process improvements and driving positive operational changes.

• Advanced analytical and problem-solving capabilities.

• Competence in analyzing data, identifying root causes, assessing risks, and providing actionable solutions.

• Strong technical skills with Outlook.

• Proficient in Excel, including pivot tables, lookups, and data manipulation.

• Familiarity with Power BI or similar analytics tools.

• Ability to effectively collaborate with cross-functional teams, influence outcomes, and foster productive working relationships.

• Exceptional customer service abilities, encompassing responsiveness, professionalism, and effective issue resolution.

• A Bachelor’s degree in Accounting, Finance, Business, or a related field is preferred.

• Experience with Sage, Microsoft Dynamics, and Oracle ERP platforms is preferred.

• Bilingual proficiency in French and English is preferred to serve clients and external service providers across Canada and the USA.

🏝️ Benefits

• Flexibility for remote work.

• French-language training for employees in permanent positions in Quebec who lack proficiency in French.

• Reasonable accommodations in the application process for qualified individuals with disabilities and disabled veterans.