Accounts Receivable, Collections Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee a portfolio of customer accounts

• Follow up on unpaid invoices through phone and email communication

• Establish strong relationships with customers while addressing overdue accounts

• Accurately process cash applications within the ERP system

• Keep precise records of customer accounts

• Investigate and resolve payment inquiries

• Generate Accounts Receivable aging reports

• Provide regular updates and reports to management

• Collaborate closely with internal departments to address account discrepancies

• Maintain exceptional customer service throughout the collections process

⛳️ Requirements

• At least 3 years of experience in an Accounts Receivable position

• Demonstrated experience in collections

• Experience in managing the complete Accounts Receivable function

• Comfortable making outbound collection calls

• Excellent written and verbal communication skills in English

• Strong customer service and relationship-building skills

• Experience with ERP systems

• High level of accuracy and attention to detail

• Excellent organizational and time management skills

• Proficient in Microsoft Excel and Microsoft Office

• Availability from Monday to Friday, 2:00 PM to 11:00 PM South African time, accommodating daylight saving time

• Required a fixed fibre line with a minimum of 25 Mbps upload and download speeds, along with wired Ethernet capability

• Reliable power backup is necessary

🏝️ Benefits

• Compensation for South African public holidays in line with the BCEA

• Fully remote work environment