Accounts Receivable Associate

This is a fully remote position, open to applicants in Arizona, +27 more states.

📋 Description

• Manage a dedicated portfolio of brand and retailer accounts, proactively engaging in outreach for overdue COD and net-terms invoices.

• Conduct collections discussions with professionalism and empathy, negotiating firmly — resolving disputes, facilitating payment plans, and obtaining payment commitments in challenging scenarios.

• Collaborate daily with invoicing, operations, and delivery teams to address payment obstacles in real-time and ensure product movement.

• Comprehend and adhere to established Slack workflows for status updates, escalation alerts, and cross-team transitions — minimizing manual follow-up and ensuring stakeholders are automatically informed.

• Oversee and prioritize tasks across Asana and Zendesk, effectively managing a high-volume queue without neglecting accounts.

• Recognize early indicators of retailer credit risk or brand delinquency and escalate through designated channels before balances become uncollectible.

• Generate weekly, account-specific AR and credit reports, assisting Accounting with data for allowances for doubtful accounts.

• Identify potentially uncollectible invoices promptly and coordinate subsequent actions with brands, Accounting, and leadership.

• Document and maintain organized, audit-ready records for every account interaction, escalation, and resolution.

• Utilize AI tools to enhance daily workflows — drafting outreach, summarizing account histories, and expediting reporting — allowing more time for high-value collections discussions.

• Continuously refine collections process documentation — optimizing escalation paths and addressing gaps as the team expands.

⛳️ Requirements

• A minimum of 3 years in B2B collections or high-volume customer service, preferably in retail, distribution, or fintech settings.

• Demonstrated success in managing a substantial account portfolio and achieving collections/aging targets in a dynamic, high-volume environment.

• Strong negotiation and de-escalation abilities; capable of maintaining firm payment terms while nurturing retailer relationships.

• Practical experience with Slack, Asana, and Zendesk, along with the aptitude to quickly learn new systems.

• Proficient in working with data: adept in Excel/Google Sheets, including pivot tables, and extracting insights from AR aging reports.

• Exceptional written and verbal communication skills; capable of adjusting tone across retailers, brand partners, and internal leadership.

• Highly organized, detail-oriented, and skilled in creating and maintaining process documentation.

• Thrives in ambiguity and change — genuinely motivated by the pace and scale of a startup environment.

• Bachelor's degree or equivalent professional experience; background in BPO/customer service is a plus.

🏝️ Benefits

• Medical, Dental, and Vision coverage provided to all full-time employees.

• Opportunity to work at the fastest-growing cannabis startup.

• Collaborate with well-rounded colleagues who are all working towards the same objectives. Nabis fosters a fun and energetic culture!