Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a specialist in the domain and platform for customers utilizing Pennylane.

• Act as the intermediary between business leaders, in-house accountants, and accounting firms.

• Gain insight into the challenges users face on a daily basis.

• Investigate inquiries and deliver answers or solutions.

• Elevate issues to technical teams when required.

• Assist accountants in importing their data into Pennylane to aid in the migration process.

• Receive, assess, and address accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex customer inquiries.

• Develop and revise customer support materials.

• Share accounting expertise and practical experience with team members.

• Provide the Product teams with organized feedback based on customer usage.

• Identify improvement opportunities and spearhead related projects.

⛳️ Requirements

• Educational background or qualification in Accounting (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, ideally encompassing at least three tax seasons.

• Experience working directly with business owners is advantageous.

• Interest in cutting-edge work tools and new technologies.

• Self-driven, capable of independently resolving problems and discovering solutions.

• Familiarity with Pennylane is a plus.

• Professional level of English proficiency.

• Strong written communication and instructional abilities.

• Capacity to comprehend and respond to customer needs while fostering strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to rapid changes within the platform.

• Willingness to stay informed about product advancements.

• Comfortable using ticketing systems (Intercom, Zendesk) and documentation tools (Notion).

• No visa sponsorship is available; hiring is restricted to candidates located in Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days in addition to 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• A monthly allowance to support remote work or coworking space usage.

• BSPCE equity grants.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac computer.

• Company events, Tech Days every three months for remote employees, and an annual company retreat.