Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the main point of contact for clients and their accountants utilizing Pennylane.

• Comprehend and explore issues faced by users.

• Offer solutions or answers and escalate concerns to the technical teams when required.

• Assist accountants from companies and accounting firms in integrating their data into Pennylane to ease migration.

• Receive and assess accounting-related inquiries.

• Monitor requests until the complete resolution of tickets.

• Address customer inquiries of increasing complexity.

• Develop and revise help resources to encourage customer self-sufficiency.

• Share accounting expertise and practical experience with team members.

• Convey well-founded customer feedback to the product teams.

• Identify improvement opportunities and contribute to team efficiency.

• Lead initiatives that aid in the development and enhancement of the product or support functions.

• Collaborate with internal teams and various stakeholders.

⛳️ Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager in SME Administration, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally including at least three tax seasons.

• Direct experience collaborating with a business owner is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to solve problems autonomously.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Exceptional written communication skills and the ability to clearly explain concepts to users.

• Capacity to understand and respond to customer needs while fostering strong relationships.

• Ability to work both independently and as part of a team.

• Flexibility to adjust to rapid changes in the platform.

• Willingness to learn and stay informed about product developments.

• Based in Europe; the company does not offer visa sponsorship and does not hire outside Europe.

• Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion).

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, on top of 5 weeks of paid leave.

• The chance to enhance your English skills with Busuu.

• A monthly budget to facilitate working from home or in a coworking space.

• An allocation of BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Company events, including Tech Days every three months and an annual off-site.

• A highly flexible remote work culture.