Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Become proficient in both product and accounting for clients utilizing Pennylane.

• Serve as the main point of contact for business owners, internal accountants, and accounting firms.

• Comprehend and investigate the challenges users face on a daily basis.

• Offer solutions or answers, and escalate issues to technical teams when required.

• Assist both internal and external accountants in transferring their data into Pennylane and support their migration.

• Complete the Pennylane Academy training to familiarize yourself with the product, company, and its various departments within the initial three months.

• Receive and assess accounting-related inquiries, providing prompt and relevant responses.

• Grow in autonomy and ensure requests are followed through to the full resolution of tickets.

• Manage increasingly complex customer inquiries.

• Develop and update help resources to encourage customer self-service.

• Share your accounting expertise and practical experience with team members.

• Supply product teams with organized feedback regarding customer usage.

• Identify improvement opportunities and spearhead projects that enhance team efficiency.

⛳️ Requirements

• An accounting qualification such as BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or a Bachelor's degree in Administrative and Accounting Management.

• Minimum of 3 years experience in an accounting firm, ideally including at least three tax seasons.

• Direct experience working with business owners is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-driven with the capability to independently resolve problems and identify solutions.

• Familiarity with Pennylane is beneficial.

• Professional proficiency in English.

• Strong written communication and instructional abilities.

• Capability to comprehend and address customer needs, deliver exceptional service, and maintain robust relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Flexibility to adjust to swift product changes.

• Eagerness to learn and keep current with product advancements.

• Must be a resident of Europe; the employer does not offer visa sponsorship and does not hire outside Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• The chance to enhance your English skills with Busuu.

• A monthly budget to facilitate remote work or coworking space usage.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Company events, including Tech Days every three months for remote employees and an annual off-site.

• A welcoming and supportive work environment.