Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting specialist for Pennylane’s clientele.

• Act as the intermediary between client business owners, internal accountants, and accounting firms.

• Comprehend and investigate issues faced by users on a daily basis.

• Provide solutions or answers and escalate issues to technical teams when needed.

• Assist in-house and accounting-firm accountants in importing their data into Pennylane to streamline migration.

• Complete product and company training through the Pennylane Academy.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Create and update customer-facing support materials.

• Share accounting knowledge and practical experience with team members.

• Deliver structured customer feedback to the Product teams.

• Identify improvement opportunities and lead enhancement initiatives.

⛳️ Requirements

• An accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, ideally encompassing at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to independently resolve issues and find solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication and instructional abilities.

• Capacity to comprehend and address customer needs, deliver outstanding service, and build strong relationships.

• Ability to work autonomously as well as part of a team.

• Adaptability to rapid product changes.

• Enthusiasm for learning and staying updated with product advancements.

• Applicants must reside in Europe; Pennylane does not offer visa sponsorship and does not employ individuals outside Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• The chance to enhance your English skills through Busuu.

• A monthly allowance to support remote work or coworking space expenses.

• An allocation of BSPCEs.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac laptop.

• Company events, including quarterly Tech Days for remote Pennylaners and an annual company retreat.