Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting specialist for clients utilizing Pennylane for their financial and accounting management needs.

• Act as a bridge between business executives, in-house accountants, and accounting firms.

• Investigate and comprehend issues faced by users.

• Provide solutions or responses and escalate matters to technical teams as required.

• Assist in-house and accounting-firm accountants with data importation into Pennylane to streamline migration.

• Receive and assess accounting-related inquiries.

• Monitor requests until the full resolution of tickets is achieved.

• Address increasingly intricate customer inquiries.

• Develop and revise customer-facing support resources.

• Share accounting expertise and practical experience with team members.

• Convey well-founded customer feedback and usage insights to product teams.

• Recognize opportunities for enhancement and lead initiatives that bolster team efficiency.

⛳️ Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally encompassing at least three tax seasons.

• Experience collaborating directly with business leaders is advantageous.

• Interest in cutting-edge work tools and emerging technologies.

• Self-driven, with the capability to independently resolve problems and seek solutions.

• Familiarity with Pennylane is an advantage.

• Professional proficiency in English.

• Strong written communication skills with the capacity to engage with users clearly and professionally.

• Ability to understand and address customer needs, providing exceptional service and nurturing strong relationships.

• Capability to work autonomously and as part of a team.

• Willingness to adapt to rapid changes within the platform.

• Enthusiasm for learning and staying informed about product advancements.

• Visa sponsorship is not available; recruitment is focused on candidates based in Europe.

• Proficiency with ticketing or documentation tools such as Intercom, Zendesk, or Notion.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days in addition to 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• A monthly budget to facilitate working from home or in a coworking space.

• An allocation of BSPCEs.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Company events, including Tech Days every three months and an annual off-site.

• An inclusive and supportive work environment that promotes personal and professional development.