Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting expert for clients utilizing Pennylane, an accounting and financial management software.

• Act as the primary liaison among business owners, internal accountants, and accounting firms.

• Comprehend the challenges users face in their daily operations.

• Investigate inquiries and provide solutions or answers.

• Escalate issues to technical teams as needed.

• Assist in-house and accounting firm accountants in importing their data into Pennylane to facilitate their migration.

• Complete product and company training via Pennylane Academy within the initial three months.

• Receive and assess accounting-related requests while delivering prompt, pertinent responses.

• Monitor requests until the complete resolution of tickets.

• Manage increasingly complex customer inquiries.

• Develop and update help resources to enhance customer self-sufficiency.

• Share accounting expertise and practical experience with team members.

• Provide structured feedback on customer usage to product teams.

• Identify improvement opportunities and contribute to team efficiency.

• Lead enhancement projects and initiatives for professional development.

⛳️ Requirements

• An accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, ideally including at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-motivated with the capability to independently solve problems and find solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills with the ability to clearly and professionally explain concepts to users.

• Ability to understand and respond to customer needs, delivering excellent service and building strong customer relationships.

• Capability to work both independently and as part of a team.

• Flexibility to adapt to the rapid evolution of the tool.

• Willingness to learn and stay updated with product developments.

• Comfort using ticketing tools (Intercom, Zendesk) and documentation tools (Notion).

• Residency in Europe; Pennylane is unable to provide visa sponsorship or hire outside of Europe.

🏝️ Benefits

• Health insurance (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid annual leave.

• Opportunities to enhance your English with Busuu.

• Monthly allowance for remote work or coworking space usage.

• BSPCE stock options.

• Access to 8,000 gyms in France and over 300 wellness activities through Gymlib.

• A Mac computer.

• Company events, including quarterly Tech Days and an annual retreat.

• An inclusive and supportive work environment that encourages personal and professional growth.