Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject matter expert on both business operations and the Pennylane platform for clients.

• Act as a bridge between organizational leaders, internal accountants, and external accounting firms.

• Grasp the challenges that users face on a daily basis.

• Explore inquiries and offer solutions or responses.

• Elevate issues to the technical teams when required.

• Assist corporate and accounting-firm accountants in transferring their data into Pennylane to ease the migration process.

• Acquire knowledge about the product, company, and its various divisions through the Pennylane Academy.

• Receive and assess accounting-related inquiries.

• Monitor requests until the complete resolution of tickets.

• Manage increasingly intricate customer inquiries.

• Develop and revise help resources to encourage customer self-sufficiency.

• Share accounting expertise and practical experience with team members.

• Offer constructive insights to the product teams.

• Recognize areas for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• A qualification in accounting or a degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, preferably inclusive of at least three tax seasons.

• Experience directly collaborating with business leaders is advantageous.

• A keen interest in innovative workplace solutions and emerging technologies.

• Self-driven, with the capability to independently resolve issues and identify solutions.

• Familiarity with Pennylane is a plus.

• Professional command of the English language.

• Excellent written communication skills and the ability to convey information clearly and professionally to users.

• Capability to comprehend and respond to customer requirements, deliver exceptional service, and uphold strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to the rapid changes of the tool.

• Enthusiasm for learning and keeping abreast of product advancements.

• Visa sponsorship is not offered; hiring is restricted to candidates located in Europe.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 days off under the RTT scheme, alongside 5 weeks of paid vacation.

• The chance to enhance your English skills through Busuu.

• A monthly allowance to facilitate working from home or in a coworking space.

• Convenient access to offices located just a few minutes from Saint-Lazare station in Paris.

• An equity grant in the form of BSPCEs.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac for your work needs.

• Company events, including Tech Days every three months and an annual seminar.