Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter expert in product and accounting for customers and accountants utilizing Pennylane.

• Act as a bridge between business owners, internal accountants, and accounting firms.

• Grasp the challenges users face on a daily basis.

• Investigate inquiries and provide answers or solutions.

• Escalate issues to technical teams when necessary.

• Assist corporate and public-practice accountants in importing their data into Pennylane to streamline migration.

• Complete product and company training through the Pennylane Academy within the first three months.

• Receive and assess accounting-related requests.

• Respond promptly and effectively to requests.

• Track requests until the tickets are fully resolved.

• Handle increasingly complex customer inquiries.

• Create and update customer support resources.

• Share accounting expertise and hands-on experience with team members.

• Provide product teams with insightful feedback on customer usage.

• Identify opportunities for enhancements to boost team efficiency.

• Lead initiatives that promote professional development and enhance the support function.

• Opportunities to advance toward more specialized queries, account management, or customer implementation.

⛳️ Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience working with business owners is advantageous.

• Interest in innovative workplace tools and emerging technologies.

• Self-motivated with the ability to independently solve problems and devise solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills, with the ability to clearly explain concepts.

• Capacity to understand and respond to customer needs, deliver exceptional service, and maintain robust relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Flexibility to adapt to rapid product changes.

• Eagerness to learn and stay informed about product advancements.

• Visa sponsorship is not available, and we cannot hire candidates outside of Europe.

• Experience or knowledge of accounting practices.

• Solid experience as an accountant in a public accounting firm.

• Comfortable utilizing ticketing tools (Intercom, Zendesk) and documentation tools (Notion).

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12, in addition to 5 weeks of paid leave.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space expenses.

• Convenient office locations just a few minutes from Saint-Lazare station in Paris.

• BSPCE equity grant.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac for work use.

• Team sports and company events, including Tech Days every quarter and an annual company seminar.

• An inclusive and supportive work environment that encourages personal and professional growth.