Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting authority for clients utilizing Pennylane as their financial management and accounting platform.

• Act as a bridge between business executives, internal accountants, and accounting firms.

• Interact with users on a daily basis to understand the challenges they face.

• Investigate inquiries and offer solutions or answers.

• Elevate issues to technical teams when necessary.

• Assist in-house and firm-based accountants in importing their data into Pennylane to streamline migration.

• Complete product and company training through Pennylane Academy within the first three months.

• Receive, assess, and resolve inquiries related to accounting.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex customer inquiries.

• Develop and update customer support resources.

• Share accounting expertise and practical experience with team members.

• Provide the Product teams with well-informed feedback on customer usage.

• Identify opportunities for improvement and enhance team efficiency.

• Lead initiatives that promote product development and enhancement.

⛳️ Requirements

• Relevant accounting qualifications (BTS CGO, DCG, BTS Assistant Manager in SME Administration, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience collaborating with business leaders is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven with the capability to independently solve issues and identify solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills with the ability to articulate concepts clearly.

• Capability to comprehend and respond to customer needs, delivering excellent service while maintaining solid relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to the rapid evolution of tools.

• Eagerness to learn and remain updated on product advancements.

• Comfort using ticketing systems (Intercom, Zendesk) and documentation tools (Notion).

• Visa sponsorship is not available; recruitment is restricted to Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Between 6 and 12 additional days off (RTT), in addition to 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance for all Pennylaners to support working from home or from a coworking space.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac.

• A diverse range of team sports and company events, including Tech Days every three months and an annual company seminar.

• An inclusive and supportive work environment that encourages personal and professional growth.