Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a business and platform authority for Pennylane clients.

• Act as the intermediary between business proprietors, internal accountants, and accounting firms.

• Engage with users on a daily basis to understand the challenges they face.

• Investigate inquiries and deliver solutions or answers.

• Refer issues to technical teams when required.

• Assist in-house and accounting firm accountants in importing their data into Pennylane to streamline migration.

• Monitor requests until the complete resolution of tickets.

• Address increasingly complex customer inquiries.

• Create and maintain help resources to enhance customer self-sufficiency.

• Share accounting expertise and practical experience with team members.

• Provide product teams with structured feedback on customer usage.

• Identify opportunities for improvement and boost team efficiency.

• Lead initiatives that support professional development and product enhancement.

⛳️ Requirements

• An accounting qualification (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administration and Accounting Management).

• A minimum of 3 years’ experience in an accounting firm, ideally across at least three tax seasons.

• Experience working directly with business owners is advantageous.

• A keen interest in modern work tools and new technologies.

• Self-driven, with the capacity to solve problems independently and seek out solutions.

• Familiarity with Pennylane is an advantage.

• Professional proficiency in English.

• Strong writing abilities and the capacity to articulate concepts clearly.

• Capability to understand and address customer needs while fostering strong customer relationships.

• Ability to work autonomously and collaboratively within a team.

• Flexibility to adapt to the rapid evolution of tools.

• Enthusiasm for learning and keeping up with product advancements.

• Candidates must reside in Europe; Pennylane does not offer visa sponsorship and does not hire outside of Europe.

• Proficiency with ticketing tools (Intercom, Zendesk) or documentation tools (Notion).

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, along with 5 weeks of paid vacation.

• The chance to enhance your English skills with Busuu.

• A monthly budget for remote work or coworking space expenses.

• Convenient access to offices located just minutes from Saint-Lazare station in Paris.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac for your work needs.

• Company events, including quarterly Tech Days for remote staff and an annual off-site.

• An inclusive and supportive work environment that promotes personal and professional development.