Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting specialist for clients and their accountants.

• Act as the primary liaison among business owners, internal accountants, and accounting firms.

• Grasp the challenges users face on a daily basis.

• Investigate inquiries and deliver solutions or responses.

• Refer issues to technical teams when necessary.

• Assist internal and accounting-firm accountants in importing their data into Pennylane to ease migration.

• Complete product and company training via the Pennylane Academy.

• Receive and assess accounting-related inquiries.

• Monitor tickets until complete resolution.

• Manage customer requests of increasing complexity.

• Develop and revise customer-facing help resources.

• Share accounting expertise and practical experience with teammates.

• Provide product teams with well-organized feedback regarding customer usage.

• Identify opportunities for enhancements and spearhead improvement initiatives.

⛳️ Requirements

• Qualification or degree in accounting (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master’s in Accounting, Control and Auditing, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally covering at least three tax seasons.

• Direct experience with business owners is advantageous.

• Interest in innovative tools and new technologies.

• Self-motivated with the capability to independently resolve issues and find solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills with an aptitude for explaining concepts clearly.

• Ability to understand and address customer needs while ensuring excellent service.

• Capable of working autonomously as well as collaboratively within a team.

• Flexibility to adapt to rapid changes in the platform.

• Willingness to learn and keep abreast of product developments.

• Comfortable utilizing ticketing or documentation tools such as Intercom, Zendesk, or Notion.

• No visa sponsorship available; hiring is restricted to candidates located in Europe.

🏝️ Benefits

• Access to one of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days, alongside 5 weeks of paid vacation.

• Opportunity to enhance your English skills through Busuu.

• Monthly allowance to facilitate remote work or coworking space expenses.

• Equity package under BSPCE.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• Provision of a Mac.

• Engagement in company events, including quarterly Tech Days and an annual company retreat.