Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting expert for clients and accountants utilizing Pennylane.

• Act as a bridge between business owners, in-house accountants, and accounting firms.

• Engage with users daily to comprehend their challenges.

• Investigate issues and deliver answers or solutions.

• Forward issues to technical teams when required.

• Assist corporate and accounting firm accountants in importing their data into Pennylane to ease migration.

• Complete product and team training through Pennylane Academy within the first three months.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex customer requests.

• Develop and update customer support resources.

• Share accounting insights and practical experience with team members.

• Provide structured feedback to product teams regarding customer usage.

• Identify opportunities for improvement and spearhead enhancement projects.

⛳️ Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS SME Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience working with business owners is advantageous.

• Interest in innovative tools and emerging technologies.

• Self-driven, with the capability to independently solve problems and find solutions.

• Familiarity with Pennylane is beneficial.

• Professional proficiency in English.

• Strong writing abilities and the capacity to articulate concepts clearly.

• Ability to comprehend and respond to customer needs while providing exceptional service.

• Capability to work autonomously as well as collaboratively within a team.

• Flexibility in adapting to swift changes on the platform.

• Eagerness to learn and remain updated with product advancements.

• Visa sponsorship is not available; hiring is restricted to candidates located in Europe.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12, in addition to 25 days of paid annual leave.

• The chance to enhance your English skills through Busuu.

• A monthly budget to assist with working from home or in a coworking space.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Company events, quarterly Tech Days for remote employees, and an annual off-site gathering.