Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the main liaison for customers, business proprietors, in-house accountants, and accounting firms.

• Comprehend and investigate issues faced by users.

• Provide responses or solutions and escalate concerns to technical teams as needed.

• Assist in-house accountants and accounting firms with data import into Pennylane to aid in migration.

• Continuously enhance knowledge of the product, the company, and its various departments.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until complete resolution.

• Address increasingly complex customer inquiries.

• Develop and update customer support documentation.

• Share accounting expertise and practical experience with team members.

• Communicate well-founded customer feedback to the product teams.

• Identify opportunities for improvement and spearhead improvement initiatives.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• Minimum of 3 years of experience in an accounting firm, ideally including at least three tax reporting periods.

• Direct experience collaborating with a business owner is a plus.

• Interest in innovative work tools and emerging technologies.

• Self-driven, capable of independently resolving issues and identifying solutions.

• Familiarity with Pennylane is advantageous.

• Professional proficiency in English.

• Strong written communication and instructional skills.

• Ability to comprehend and address customer needs while fostering strong relationships.

• Capability to work autonomously as well as part of a team.

• Adaptability to rapid changes in tools.

• Desire to learn and remain updated on product advancements.

• Must have authorization to work in France; the company does not sponsor visas.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support working from home or from a coworking space.

• BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Company events, including Tech Days every three months and an annual seminar.