Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients and their accountants.

• Act as the communication bridge between company leadership, in-house accountants, and accounting firms.

• Engage with users daily to comprehend the challenges they face.

• Investigate inquiries and provide effective responses or solutions.

• Escalate issues to technical teams when necessary.

• Assist in-house accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Complete the Pennylane Academy training and continually enhance your understanding of the product and the team.

• Receive, assess, and resolve requests related to accounting.

• Monitor tickets until they are fully resolved.

• Manage increasingly complex queries from customers.

• Develop and update resources for customer assistance.

• Share accounting expertise and practical experience with colleagues.

• Communicate constructive customer feedback to the Product teams.

• Identify opportunities for improvements to enhance team efficiency.

• Lead initiatives that promote the development and enhancement of the product or team.

• Collaborate with various departments.

⛳️ Requirements

• Qualification or degree in Accounting (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm (preferably having completed at least three tax seasons).

• Experience working directly with business leaders is advantageous.

• A keen interest in innovative work tools and emerging technologies.

• Self-driven with the ability to independently troubleshoot and find solutions.

• Familiarity with Pennylane is a plus.

• Professional command of English.

• Excellent written communication skills with the ability to clearly and professionally explain concepts to users.

• Capability to understand and address customer needs, deliver outstanding service, and maintain strong customer relationships.

• Ability to work both independently and as part of a team.

• Adaptability to quick changes in the product.

• Enthusiasm for learning and staying current with product advancements.

• Visa sponsorship is not provided.

• Applicants must reside in Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An extra 6 to 12 days of paid time off (RTT), in addition to 5 weeks of annual leave.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote working or coworking space use.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac for your professional use.

• Tech Days every three months to unite remote employees.

• An annual company retreat.

• An inclusive and supportive workplace that promotes personal and professional development.