Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients utilizing Pennylane, an accounting and financial management tool.

• Act as the intermediary between business owners, internal accountants, and accounting firms.

• Engage daily with users to comprehend their challenges.

• Examine requests and deliver answers or solutions.

• Elevate issues to technical teams as needed.

• Assist corporate and accounting-firm accountants in importing their data into Pennylane to streamline the migration process.

• Acquire knowledge about the product, the company, and its various departments through Pennylane Academy.

• Accept, assess, and resolve accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Develop and refresh customer support documentation.

• Share accounting expertise and practical experiences with peers.

• Provide actionable customer feedback to product teams.

• Identify opportunities for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Accounting qualification (BTS CGO, DCG, BTS SME Management Assistant, Master's degree in Accounting, Audit and Control, or Bachelor's degree in Administrative and Accounting Management).

• A minimum of 3 years' experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• Interest in innovative tools and emerging technologies.

• Self-driven, with the capability to independently resolve issues and discover solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Outstanding written communication skills with the ability to clearly articulate concepts.

• Capacity to understand and address customer needs while delivering exceptional service.

• Ability to work autonomously as well as part of a team.

• Flexibility to adapt to the rapid changes of the tool.

• Willingness to learn and keep abreast of product advancements.

• Candidates must reside in Europe; visa sponsorship is not available, and applicants outside Europe cannot be considered.

• Comfortable using ticketing systems (Intercom, Zendesk) and documentation platforms (Notion).

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 25 days of paid vacation.

• Opportunity to enhance your English skills through Busuu.

• Monthly stipend to support remote work or coworking space usage.

• Allocation of BSPCE equity warrants.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac computer.

• Tech Days every three months for remote employees.

• Annual company retreat.