Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as an expert and resource for customers and their accountants.

• Act as the intermediary between customer executives, internal accountants, and accounting firms.

• Investigate and comprehend issues faced by users.

• Provide solutions or answers, escalating issues to technical teams when necessary.

• Assist in-house accountants and accounting firms in integrating their data into Pennylane to streamline migration.

• Receive and assess accounting-related inquiries.

• Monitor requests until complete ticket resolution is achieved.

• Address increasingly complex customer inquiries.

• Develop and enhance help resources to encourage customer self-service.

• Share accounting expertise and practical experience with team members.

• Convey well-founded customer feedback to the Product teams.

• Recognize areas for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Qualification or degree in accounting (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm (preferably including at least three tax reporting periods).

• Prior experience directly collaborating with a business executive is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, capable of independently resolving problems and devising solutions.

• Familiarity with Pennylane is a plus.

• Professional fluency in English.

• Strong written communication and teaching abilities.

• Capacity to understand and respond to customer needs, delivering excellent service and cultivating strong relationships.

• Ability to work autonomously and collaboratively within a team.

• Adaptability to rapid platform changes.

• Willingness to learn and stay informed about product advancements.

• Right to work in France; the company does not currently provide visa sponsorship.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days on top of 5 weeks of paid leave.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space expenses.

• BSPCE equity grant.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac computer.

• Company events, quarterly Tech Days for remote employees, and an annual off-site gathering.

• A highly flexible remote working culture.