Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter expert and platform specialist for both customers and their accountants.

• Act as the main point of contact among business owners, in-house accountants, and accounting firms.

• Comprehend user issues and investigate their requests thoroughly.

• Provide solutions or escalate matters to technical teams as necessary.

• Assist company accountants and accounting firms in importing their data into Pennylane to ensure smooth migration.

• Continually enhance knowledge of the product, the company, and its various departments.

• Receive, assess, and address accounting-related inquiries.

• Monitor tickets until complete resolution is achieved.

• Manage increasingly complex customer inquiries.

• Create and update materials for customer support.

• Share accounting expertise and practical experience with team members.

• Convey well-organized customer feedback to the Product teams.

• Identify opportunities for improvement and spearhead enhancement initiatives.

⛳️ Requirements

• Possession of an accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control, and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, ideally encompassing at least three tax seasons.

• Direct experience with a business owner is an advantage.

• Interest in innovative work tools and emerging technologies.

• Capability to work independently, solve problems autonomously, and find effective solutions.

• Familiarity with Pennylane is a bonus.

• Professional proficiency in English is required.

• Excellent written communication skills, with the ability to engage with users in a clear and professional manner.

• Capacity to understand and respond to customer needs, deliver exceptional service, and foster strong relationships.

• Ability to work both independently and collaboratively within a team.

• Adaptability to rapid changes in the platform.

• Willingness to learn and keep abreast of product developments.

• Right to work in France is mandatory; Pennylane does not currently sponsor visas.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12, on top of 5 weeks of paid annual leave.

• Opportunity to enhance your English skills with Busuu.

• A monthly budget to facilitate remote work or access to coworking spaces.

• A BSPCE equity package.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac for professional use.

• Participation in company events, including quarterly Tech Days and an annual seminar.