Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as an expert on the subject matter and platform for clients and their accounting professionals.

• Act as a bridge between business owners, in-house accountants, and accounting firms.

• Investigate and comprehend issues faced by users.

• Provide solutions or answers and escalate issues to technical teams when necessary.

• Assist accountants in importing their data into Pennylane to streamline the migration process.

• Receive, assess, and address accounting-related inquiries.

• Ensure all requests are followed through to the complete resolution of tickets.

• Handle increasingly complex client inquiries.

• Develop and update customer support resources.

• Share accounting expertise and practical insights with team members.

• Communicate structured feedback from customers to product teams.

• Identify opportunities for improvement and spearhead enhancement projects.

⛳️ Requirements

• An accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control, and Auditing, or a Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, ideally including involvement in at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• A keen interest in innovative tools and emerging technologies.

• Self-driven, capable of independently resolving problems and identifying solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication skills with the capability to articulate concepts clearly.

• Ability to understand and address customer needs, delivering outstanding service while maintaining strong relationships.

• Capacity to work both independently and collaboratively within a team.

• Adaptability to rapid changes in the platform.

• Willingness to learn and stay informed about product advancements.

• Right to work in France is mandatory; visa sponsorship is currently unavailable.

🏝️ Benefits

• One of the best health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional RTT days ranging from 6 to 12, on top of 5 weeks of paid vacation.

• Opportunities to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space needs.

• A BSPCE stock option package.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac for your work.

• Company events, including quarterly Tech Days and an annual off-site seminar.

• A welcoming and supportive work environment that encourages personal and professional growth.