Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Act as a platform and subject-matter expert for clients and their accountants.

• Serve as a bridge between client executives, internal accountants, and accounting firms.

• Interact with users on a daily basis to understand the challenges they face.

• Investigate inquiries and offer appropriate answers or solutions.

• Escalate issues to technical teams as needed.

• Assist in-house accountants and accounting firms in importing their data into Pennylane to ease migration.

• Continuously expand your knowledge of the product, the organization, and its various departments.

• Receive, assess, and resolve accounting-related inquiries.

• Follow up on tickets until they are fully resolved.

• Manage increasingly complex customer inquiries.

• Create and update help resources to encourage customer self-service.

• Share your accounting expertise and practical experience with team members.

• Provide product teams with structured feedback regarding customer usage.

• Identify areas for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally covering at least three tax seasons.

• Direct experience collaborating with business owners is advantageous.

• Interest in innovative work tools and emerging technologies.

• Self-driven, capable of independently solving problems and finding solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication and teaching abilities.

• Ability to comprehend and address customer needs, provide exceptional service, and foster strong relationships.

• Capability to work autonomously and as part of a team.

• Flexibility to adapt to rapid tool development.

• Enthusiasm for learning and staying current with product advancements.

• Right to work in France is required; the employer is not currently sponsoring visas.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation.

• Opportunity to improve your English through Busuu.

• Monthly budget to support remote work or coworking space expenses.

• BSPCE stock options.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• Mac computer provided.

• Company events, including Tech Days every three months and an annual retreat.

• An inclusive, supportive, and rewarding work environment.