Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Become the expert on Pennylane products and business for clients.

• Serve as a bridge between business leaders, in-house accountants, and accounting firms.

• Investigate and understand issues faced by users.

• Provide solutions or escalate issues to technical teams when needed.

• Assist accountants in importing their data into Pennylane to ease migration.

• Continuously enhance knowledge of the product, the company, and its various departments.

• Receive, assess, and resolve accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Address increasingly complex customer requests.

• Develop and update customer support resources.

• Share accounting expertise and hands-on experience with team members.

• Communicate valuable customer feedback to the product teams.

• Identify improvement opportunities and spearhead improvement initiatives.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management.

• Minimum of 3 years of experience in an accounting firm, ideally including at least three tax-year-end periods.

• Direct experience working with business owners is advantageous.

• Interest in innovative tools and emerging technologies.

• Self-driven, with the capability to independently solve problems.

• Professional proficiency in English.

• Strong written communication skills and the ability to clearly explain concepts to users.

• Ability to understand and address customer needs while delivering exceptional service.

• Capability to work autonomously as well as collaboratively within a team.

• Adaptability to quick changes in the platform.

• Commitment to staying informed about product developments.

• Must possess the right to work in France; the company does not sponsor visas.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers provided (Swile card).

• 6 to 12 additional RTT days, on top of 25 days of paid annual leave.

• Opportunity to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space expenses.

• BSPCE equity package.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac provided for work purposes.

• Company events, quarterly Tech Days, and an annual seminar.

• A welcoming, supportive, and enriching work environment.