Accounting Operations & Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a business and platform authority for clients utilizing Pennylane as their primary accounting and financial management tool.

• Act as a conduit between client executives, internal accountants, and accounting firms.

• Gain insight into the challenges users face on a daily basis.

• Investigate inquiries and offer solutions or responses.

• Elevate issues to technical teams as required.

• Assist company and firm accountants in importing their data into Pennylane to streamline migration.

• Continuously enhance your understanding of the product, the organization, and its departments through Pennylane Academy.

• Receive, evaluate, and address accounting-related inquiries.

• Monitor tickets until they are fully resolved.

• Manage increasingly intricate customer requests.

• Create and revise customer support resources.

• Share accounting insights and practical experience with team members.

• Provide product teams with organized feedback regarding customer usage.

• Identify opportunities for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• An accounting qualification or degree (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or Bachelor's degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience collaborating with business executives is advantageous.

• A keen interest in innovative tools and emerging technologies.

• Self-driven, with the capability to independently resolve issues and discover solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Exceptional written communication skills and the ability to articulate concepts clearly.

• Capacity to comprehend and address customer needs, deliver excellent service, and maintain strong relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to swiftly changing platform conditions.

• A strong desire to learn and keep abreast of product advancements.

• Must reside in Europe; Pennylane is unable to provide visa sponsorship or hire outside Europe.

• Proficiency with ticketing and documentation tools such as Intercom, Zendesk, and Notion.

🏝️ Benefits

• One of the premier health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, alongside 5 weeks of paid vacation.

• The chance to enhance your English through Busuu.

• A monthly allowance to facilitate working from home or in a coworking environment.

• A BSPCE equity package.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac.

• Company events, including quarterly Tech Days and an annual retreat.

• An inclusive and supportive workplace that nurtures personal and professional development.