Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter expert and platform specialist for clients utilizing Pennylane for their financial management and accounting needs.

• Act as a bridge between business owners, in-house accountants, and accounting firms.

• Comprehend the challenges users face on a daily basis.

• Investigate inquiries and deliver solutions or responses.

• Refer issues to technical teams when necessary.

• Assist corporate accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Receive, evaluate, and address accounting-related inquiries.

• Monitor tickets until complete resolution is achieved.

• Manage customer requests with increasing complexity.

• Develop and update help materials for customers.

• Share accounting expertise and practical experience with team members.

• Relay structured customer feedback to product teams.

• Identify opportunities for enhancement to boost team efficiency.

• Lead initiatives that support the advancement and enhancement of the support function.

⛳️ Requirements

• Possess an accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally covering at least three tax seasons.

• Experience directly collaborating with business owners is advantageous.

• Interest in innovative tools and emerging technologies.

• Self-driven, capable of independently solving problems and identifying solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills with the ability to articulate concepts clearly.

• Ability to comprehend and respond to customer needs while delivering exceptional service.

• Capability to work both independently and collaboratively within a team.

• Flexibility to adapt to rapid platform changes.

• Eagerness to learn and keep abreast of product advancements.

• Position is open to candidates located in Europe; Pennylane does not offer visa sponsorship and does not employ outside Europe.

🏝️ Benefits

• One of the most comprehensive health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 days of paid time off (RTT), in addition to 5 weeks of annual leave.

• An opportunity to enhance your English skills with Busuu.

• A monthly allowance to support remote work or coworking space expenses.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Company events, including Tech Days every three months for remote employees and an annual off-site.