Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject matter expert on business and platform functionalities for clients utilizing Pennylane as their primary accounting and financial management solution.

• Act as the intermediary among business owners, internal accountants, and accounting firms.

• Recognize the challenges users face in their daily operations.

• Examine requests and provide appropriate answers or solutions.

• Forward issues to the technical teams as needed.

• Assist internal accountants and accounting firms with data integration into Pennylane to streamline migration processes.

• Receive and assess accounting-related inquiries.

• Monitor requests until the complete resolution of issues.

• Manage increasingly complex customer inquiries.

• Develop and update customer support resources.

• Share accounting insights and practical expertise with team members.

• Convey well-founded customer feedback to product development teams.

• Identify opportunities for enhancing operational efficiency.

• Lead initiatives that foster professional growth and team enhancement.

⛳️ Requirements

• A qualification in accounting or a degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm (preferably having completed at least three tax-year cycles).

• Direct experience collaborating with business owners is advantageous.

• A keen interest in innovative workplace tools and emerging technologies.

• Self-driven, with a capacity for independent problem-solving and solution-finding.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication skills, with the ability to articulate concepts clearly and professionally to users.

• Ability to comprehend and address customer needs, deliver exceptional service, and maintain strong client relationships.

• Capability to work both independently and collaboratively within a team.

• Adaptability to the rapid evolution of the tool.

• Eagerness to learn and stay informed about product advancements.

• The position is open to candidates located in Europe; Pennylane is unable to provide visa sponsorship or hire outside of Europe.

• Proficient in using ticketing systems (Intercom, Zendesk) and documentation platforms (Notion).

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 days off under the RTT scheme, alongside 5 weeks of paid vacation.

• The chance to enhance your English skills with Busuu.

• A monthly allowance to support remote work or co-working space expenses.

• BSPCE stock options.

• Access to 8,000 gyms throughout France and over 300 wellness activities via Gymlib.

• A Mac computer.

• Company events, quarterly Tech Days for remote employees, and an annual off-site gathering.