Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a product and accounting specialist for clients utilizing Pennylane.

• Act as the intermediary between business executives, internal accountants, and accounting firms.

• Comprehend and investigate the challenges users face on a day-to-day basis.

• Offer solutions or escalate issues to the technical teams when necessary.

• Assist in-house and accounting-firm accountants with data imports into Pennylane to streamline migration.

• Engage in learning about the product, company, and departments via Pennylane Academy.

• Receive and prioritize accounting-related inquiries.

• Monitor requests until they reach full resolution.

• Manage increasingly intricate customer inquiries.

• Develop and update customer support resources.

• Share accounting expertise and practical experience with team members.

• Provide the Product teams with insightful feedback on customer requirements and product utilization.

• Identify improvement opportunities to enhance team productivity.

• Lead initiatives that promote professional growth.

⛳️ Requirements

• An accounting qualification or degree (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years’ experience in an accounting firm, preferably covering at least three tax seasons.

• Enthusiasm for innovative work tools and emerging technologies.

• Self-driven individual with the capability to independently resolve problems and discover solutions.

• Fluent in English with professional proficiency.

• Excellent written communication skills, capable of clearly and professionally conveying information to users.

• Aptitude for understanding and addressing customer needs, providing exceptional service, and nurturing strong relationships.

• Ability to work autonomously as well as collaboratively in a team environment.

• Adaptability to swiftly changing product landscapes.

• Eagerness to learn and stay informed about product advancements.

• Visa sponsorship is not available, and hiring outside of Europe is not possible.

• Experience with ticketing management tools: Intercom, Zendesk; documentation tool: Notion.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• Opportunities to enhance your English skills with Busuu.

• A monthly budget to facilitate remote work or coworking space use.

• An allocation of BSPCE (French startup stock options).

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac for your work.

• Tech Days every three months for remote Pennylaners.

• Annual company retreat.

• An inclusive and supportive work atmosphere that encourages both personal and professional development.