Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for clients and their accountants.

• Act as the primary liaison between business owners, in-house accountants, and accounting firms.

• Comprehend the challenges users face on a daily basis.

• Investigate inquiries and deliver answers or solutions.

• Refer issues to the technical teams when necessary.

• Assist company accountants and accounting firms in importing their data into Pennylane to streamline migration.

• Receive and evaluate accounting-related inquiries.

• Monitor requests until tickets are fully resolved.

• Address increasingly intricate customer requests.

• Develop and update customer-facing support materials.

• Share accounting expertise and field experience with colleagues.

• Advocate for customer needs and usage trends to the product teams.

• Identify opportunities for enhancement to boost team efficiency.

• Lead initiatives that foster professional development and product enhancement.

⛳️ Requirements

• Educational background or qualifications in accounting (BTS CGO, DCG, BTS SME Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years’ experience in an accounting firm (preferably having completed at least three tax seasons).

• Direct experience collaborating with business owners is advantageous (e.g., in an internal advisory capacity).

• An interest in innovative work tools and emerging technologies.

• Self-motivated with the capacity to independently resolve problems and devise solutions.

• Familiarity with Pennylane is a bonus.

• Professional proficiency in English.

• Strong written communication skills with the ability to convey concepts clearly and professionally to users.

• Capability to understand and respond to customer needs, provide outstanding service, and maintain robust customer relationships.

• Ability to work both autonomously and collaboratively within a team.

• Flexibility to adapt to rapid platform changes.

• A desire to learn and stay informed about product advancements.

• Visa sponsorship is not available; candidates must be located in Europe.

🏝️ Benefits

• One of the top health insurance plans available in the market (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days, on top of 5 weeks of paid annual leave.

• The chance to enhance your English skills with Busuu.

• A monthly allowance to support remote work or coworking space use for all Pennylaners.

• Convenient access to our offices, located just minutes from Saint-Lazare in the center of Paris.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac computer.

• Tech Days every three months for remote Pennylaners.

• An annual company retreat.

• An inclusive and supportive work atmosphere that promotes personal and professional growth.