Accounting & Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as the subject-matter expert and platform authority for clients and their accountants.

• Act as a connector between business owners, internal accountants, and accounting firms.

• Recognize the challenges users face in their daily operations.

• Investigate inquiries and deliver answers or solutions.

• Forward issues to technical teams when required.

• Assist in-house accountants and accounting firms in migrating their data into Pennylane.

• Receive, assess, and resolve accounting-related inquiries.

• Track tickets until they are fully resolved.

• Address increasingly complex customer requests.

• Develop and revise customer support documentation.

• Share accounting expertise and field experience with team members.

• Effectively communicate customer feedback to product teams.

• Identify opportunities for enhancement and spearhead projects.

⛳️ Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 4 years of experience in an accounting firm, preferably having participated in at least three tax seasons.

• Experience working directly with business owners is advantageous.

• Interest in innovative tools and emerging technologies.

• Self-driven, with the capability to independently solve problems and devise solutions.

• Familiarity with Pennylane is a bonus.

• Professional proficiency in English.

• Exceptional written communication and instructional skills.

• Ability to comprehend and address customer needs while delivering exceptional service.

• Capability to work autonomously as well as collaboratively within a team.

• Adaptability to rapid changes in the platform.

• Willingness to learn and keep abreast of product advancements.

• Experience with ticketing management tools (Intercom, Zendesk) or documentation tools (Notion).

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional RTT days, plus 5 weeks of paid vacation.

• Opportunities to enhance your English skills with Busuu.

• Monthly allowance to support remote work or coworking space usage.

• BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac computer.

• Tech Days every 3 months for remote Pennylaners.

• Annual company seminar.