Accounting Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead and supervise a team of accountants and senior accountants, offering coaching, technical direction, and ongoing feedback.

• Manage monthly accounting operations encompassing A/R, A/P, payroll entries, reconciliations, accruals, and adjustments.

• Act as the primary accounting advisor and main point of contact for mid- to high-complexity client engagements.

• Prepare and deliver advanced financial reports, KPI dashboards, and budgets, including insights and recommendations.

• Conduct one-on-one meetings, performance evaluations, and semi-annual reviews.

• Assist with staffing, workload management, and scheduling within the team.

• Provide escalation support for technical accounting issues, client challenges, and workflow obstacles.

• Oversee client deliverables and authorize financial statements, reconciliations, working papers, and month-end packages.

• Monitor client satisfaction, addressing concerns, scope issues, and workflow challenges.

• Cultivate strategic client relationships, ensuring proactive communication and guidance.

• Manage pod gross margin, budget versus actual hours, KPIs, revenue retention, upsells, and workflow consistency.

• Collaborate with the Director of Operations on pricing strategies, resourcing, and capacity planning.

• Identify upsell and expansion opportunities while supporting revenue performance, renewals, and pricing adjustments.

• Ensure compliance with Zenbooks best practices, SOPs, documentation standards, and internal controls.

• Drive process improvement initiatives and assist with special projects, system enhancements, and catch-up work.

• Work alongside Tax and Payroll teams and participate in internal meetings, reporting pod metrics, and resolving issues.

⛳️ Requirements

• 1–2 years of experience managing a team.

• 1–2 years of experience in a controllership role or managing controllership-level responsibilities.

• 2–3 years of client-facing experience in support of monthly reporting.

• Strong proficiency in cloud accounting software, such as Xero and/or QBO.

• Must pass a criminal background check and/or education/employment verification.

• High-speed internet access is required.

• Availability during core business hours is necessary.

• Access to Excel or Google Sheets is required for case activities.

• Some candidates may need to complete a QBO walkthrough.

• Strong attention to detail and exceptional organizational skills.

• Customer service orientation with outstanding communication abilities.

• Adaptability and effective problem-solving capabilities.

• Proficient time management and multitasking skills.

• Collaboration and initiative within team environments.

🏝️ Benefits

• 5 Personal Days.

• 15 Vacation days.

• 1 week off during the winter holidays.

• 100% Employer-paid Health benefits (including medical, dental, disability, life insurance, and vision), plus EAP.

• Flexible health spending account.

• Group Registered Retirement Savings Plan (RRSP).

• 100% Employer-funded laptop, monitor, keyboard, and mouse.

• 100% Employer-covered ergonomic assessment of your home office (Virtual).

• Flexible work schedule.