Accounting & Financial Operations Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Receive, assess, and analyze user inquiries.

• Grasp users’ issues and the business context surrounding them.

• Deliver clear, informative, and customized responses.

• Monitor tickets until full resolution is achieved.

• Escalate complex matters to the technical or product teams as needed.

• Maintain a consistently high level of service quality.

• Assist in-house accountants and those from accounting firms in integrating their data into Pennylane.

• Understand the challenges associated with transitioning from other accounting software platforms.

• Identify potential issues and facilitate their resolution.

• Contribute to the enhancement of processes and documentation.

• Create and refresh user help materials.

• Recognize recurring inquiries and encourage customer self-sufficiency.

• Share accounting expertise with the team.

• Communicate pain points and requirements to the product teams.

• Recommend enhancements to internal processes and tools.

• Gradually become a product and subject-matter expert, capable of spotting areas for improvement and leading projects.

⛳️ Requirements

• Accounting qualifications such as BTS CGO, DCG, BTS Assistant de gestion PME-PMI, a Bachelor’s degree in Administrative and Accounting Management, a Master’s degree in Accounting, Control and Audit (CCA), or an equivalent credential.

• A minimum of 3 years of experience in a public accounting firm.

• Ideally, experience completing at least three tax-year cycles.

• Direct experience working with business owners or company executives is advantageous.

• Strong understanding of accounting principles and the daily operations of accounting firms.

• Interest in digital tools and emerging technologies.

• Self-driven, curious, and equipped with strong problem-solving abilities.

• Excellent written communication skills and the ability to clearly explain concepts.

• A strong customer-service orientation and confidence in client interactions.

• Ability to collaborate within a team and adapt swiftly.

• Willingness to learn and stay abreast of product developments.

• Proficiency in professional English (reading, listening, and writing).

• Familiarity with Pennylane is a plus.

🏝️ Benefits

• Health and wellness coverage through Alan Blue and Alan Mind.

• Meal vouchers provided via Swile.

• Additional RTT days ranging from 6 to 12, on top of 5 weeks of paid vacation.

• A monthly budget for working from home or a coworking space.

• Office locations just minutes away from Saint-Lazare station in Paris.

• A BSPCE stock-option package.

• Access to 8,000 gyms and over 300 wellness activities through Gymlib.

• A Mac for your work.

• Access to Busuu for enhancing your English skills.

• Tech Days every three months along with an annual company seminar.

• Opportunities for sports activities and regular colleague events.

• An inclusive and supportive work environment that promotes both personal and professional growth.